Need Help?

FAQ

Orders & Shipping

Where's my package?

For all shipped packages, we send the tracking number in an email. If you want to attempt to change the address or simply learn the status of your order you can contact the carrier with your tracking info. U.S. Postal Service: 1-800-222-1811 UPS: 1-800-742-5877

What if I need to change or cancel my order?

Orders can be modified/canceled for up to thirty minutes after they are placed; however, it's not guaranteed outside business hours (9 am - 6 pm EST). Email us as soon as possible to request any changes. We advise that you do not place another order until you’ve received a confirmation from us.

How long will it take to get my order?

With standard shipping, orders take between 3-7 business days to reach your door.

What countries do you ship to?

Aside from the United States, we are currently shipping to the following countries:

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

British Indian Ocean Territory

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Cocos Islands

Colombia

Comoros

Congo-Brazzaville

Congo-Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras

Hong Kong SAR China

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Macau SAR China

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Martinique

Mauritania

Mauritius

Mexico

Micronesia

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

North Korea

Norway

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Islands

Poland

Portugal

Qatar

Réunion

Romania

Russia

Rwanda

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Pierre and Miquelon

Samoa

San Marino

São Tomé and Príncipe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia South Sandwich Islands

South Korea

Spain

Sri Lanka

St. Vincent Grenadines

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syria

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Yemen

Zambia

Returns & Exchanges

Can I exchange my order if the jeans don't fit well?

Definitely! Instructions are included in your package.

How long will it take my refund to be completed?

You can expect your refund to be processed within 15 business days from the day you send the package back to us.

How long will it take for my exchange to be sent?

We will process and send out your new order within five business days from the date it was requested. Once we ship, it will take 3-7 business days to get to your door.

How do I request a refund?

Simply go to our returns page and follow the instructions included in your package.

Where should my return be mailed?

Instructions are included in every shipment and the address is already printed on the pre-paid return label. If your return label & instructions have been misplaced, the address is: “Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”

Is 'restocking fee' charged for each returned item or just once for the whole order?

It’s charged once for the whole order and only when all items are returned. The restocking fee is waived from returns made for store credit.

Why was my refund short?

We do not refund the cost of shipping. If all items were returned for a refund, a $5.00 restocking fee was charged.

Why is my order not showing up on the return site?

If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us at help@mottandbow.com.

Everything Else

Do you have a store to visit?

No, all of our jeans are exclusively sold on our website. This is how we keep prices fair!

Are your prices in USD?

All listed prices are in USD.

Will my jeans stretch/shrink?

Like all premium denim, our jeans will give in about half a size with use and will return to their original form after wash.

How do I take care of my jeans?

For best care, wash your jeans inside-out in cold water and hang to dry.

How do your sizes compare to other jean companies?

We use standard sizing. If you’re undecided, we recommend going a size down (premium jeans give in about half a size with wear).

What happens when you sell out on a style?

Our products are handmade in limited batches. Our facility is constantly working hard on reproducing current styles and creating new products. If you want to keep updated regarding re-stocks and new releases, subscribe here to receive our newsletters.

Policies

Shipping (USA)

Free Shipping on Orders Over $150:

Enjoy quick & free domestic shipping on orders over $150.

Orders under $150:

Domestic ground shipping is $7 for orders under $150. Orders take between 3-7 business days to reach your door.

2 Day Shipping / Next Day Air

In stock orders placed by 1:00 pm EST on a business day will most likely ship that same day, however, it is not guaranteed.

Returns & Exchanges (USA)

We’ve extended our Returns Policy for this special season of the year. Orders placed starting November 15 2022 can be returned up until January 15 2023, for exchange or refund back to your original payment method. You can only submit one exchange request per original order.

Return/Exchange Procedure:

A prepaid return label is inside every original order. Please follow the instructions inside the order to request a refund or exchange. You can expect your refund to be processed within 15 business days from the day you send the package back to us. For full refund requests, a $5 restocking fee will be deducted to the refund amount. We cannot refund or give store credit for the cost of shipping. Final purchased amount must remain over $150 to qualify for free shipping.

Note: The items Mott & Bow gifts for free in any event cannot be exchanged.

Exchanges:

We will process and send out your new order within five business days from the date it was requested. Once shipped, it will take 3-7 business days to get to your door. For exchanges, we can only cover the cost of shipping on one exchange. The return must be postmarked within two business days of submitting the exchange request online. If you do not return the product(s) or you return them in a worn/damaged/washed condition, we will need to charge the full price for each outstanding item via the original payment method on file.

Discrepancy in Return/Exchange Request Disclaimer:

If there is a discrepancy in your digital refund/exchange request compared to what we actually receive, our customer experience team will contact you.
If you return a worn/damaged/washed product and want it back, the cost to return that product is $20.

International Orders

To place an International order, please click here or toggle to the International flag on the top right corner of the header bar. We are currently shipping to the following countries:

  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Indian Ocean Territory
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos Islands
  • Colombia
  • Comoros
  • Congo - Brazzaville
  • Congo - Kinshasa
  • Cook Islands
  • Costa Rica
  • Côte d’Ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong SAR China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Macau SAR China
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • North Korea
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands
  • Poland
  • Portugal
  • Qatar
  • Réunion
  • Romania
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Pierre and Miquelon
  • Samoa
  • San Marino
  • São Tomé and Príncipe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia South Sandwich Islands
  • South Korea
  • Spain
  • Sri Lanka
  • St. Vincent Grenadines
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Yemen
  • Zambia

We offer free standard DHL shipping on International orders over $50. Orders will arrive at your door in 2-10 business days. Mott & Bow, Inc. will not be responsible for any duties, taxes, or customs fees associated with the destination country. The buyer is accountable for any and all fees, taxes, duties collected by the destination country.

Note: Mott & Bow will not be held responsible for delays caused by weather conditions and/or customs clearance.

Returns

Mott & Bow Inc. will issue a refund only after receiving the return. Shipping (round trip) and any other fee (e.g. duties & taxes) will be deducted from the refund's total. Items must return in pristine conditions (unworn, undamaged, and unwashed). Returns need to be sent out within 45 days of ordering to the following address:

Mott & Bow, Inc
785 County Road CB Neenah
WI 54956, United States

You’ll receive an email notification once we have received your order back in our warehouse, if no discrepancy is found, your refund will be processed within the next 3 business days. We will issue a refund for the price of goods purchased (changes in currency during the return period will not be reimbursed). We cannot issue a refund or store credit for shipping costs nor for duties & taxes. For full refund requests, a $5 restocking fee will be deducted to the refund amount (restocking fee is waived from returns made for store credit).

Mott & Bow, Inc. will not be able to process a refund if an order arrives at the destination country and it is undeliverable for the following reasons:

- The buyer rejects the package.
- The buyer refuses to pay customs fees assessed by the destination country.
- The buyer is not present upon delivery.
- No attempt is made by the destination country to deliver the package.
- Incorrect shipping address inputted at the moment of placing the order.

        Disclosure

        • Minimum purchase amount on offers does not include taxes or shipping costs.
        • If a package is undeliverable because of any incomplete or erroneous destination information, the cost associated for resending the package will be billed to the customer.
        • We can’t modify, change, or intercept a package to alter a delivery once an order has been placed. Nevertheless, if you see a mistake in the order email us at help@mottandbow.com as soon as possible to see if we can fix it.