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Shipping (USA)

Free Shipping on Orders Over $150:

Enjoy quick & free domestic shipping on orders over $150.

Orders under $150:

Domestic ground shipping is $7 for orders under $150. Orders take between 3-7 business days to reach your door.

2 Day Shipping / Next Day Air

In stock orders placed by 1:00 pm EST on a business day will most likely ship that same day, however, it is not guaranteed.

Returns & Exchanges (USA)

We have a 30-day return policy on unworn/undamaged/unwashed items. You can either exchange your return for a different item(s) or get a refund on the merchandise purchased. You can only submit one exchange request per original order.

Return/Exchange Procedure:

Start your return online to receive a QR code with further instructions. Refunds are processed immediately if dropped off at a Happy Returns location. For mail-in returns, you can expect your refund to be processed within 15 business days, starting from the day you send the package back to us. Please note that for mail-in returns, there is a $9 processing fee per return. With Happy Returns Bar, there is a $5 processing fee per return. We cannot refund or give store credit for the cost of shipping.

Exchanges:

We will process and send out your new order within five business days from the date it was requested. Once shipped, it will take 3-7 business days to get to your door. For exchanges, we can only cover the cost of shipping on one exchange. The return must be dropped off at a Happy Returns location or sent via mail. If you do not return the product(s), or if you return them in a worn/damaged/washed condition, we will need to charge the full price for each item via the original payment method on file.

Discrepancy in Return/Exchange Request Disclaimer:

If there is a discrepancy in your digital refund/exchange request compared to what we actually receive, our customer experience team will contact you.
If you return a worn/damaged/washed product and want it back, the cost to return that product is $20.

International Orders

To place an International order, please click here or toggle to the International flag on the top right corner of the header bar. We are currently shipping to the following countries:

• Albania
• Algeria
• American Samoa
• Andorra
• Angola
• Anguilla
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• *Australia
• Austria
• Azerbaijan
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belarus
• Belgium
• Belize
• Benin
• Bermuda
• Bhutan
• Bolivia
• Bosnia and Herzegovina
• Botswana
• Brazil
• British Indian Ocean Territory
• Brunei
• Bulgaria
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Canada
• Cape Verde
• Cayman Islands
• Central African Republic
• Chad
• Chile
• China
• Christmas Island
• Cocos Islands
• Colombia
• Comoros
• Congo - Brazzaville
• Congo - Kinshasa
• Cook Islands
• Costa Rica
• Côte d’Ivoire
• Croatia
• Cuba
• Cyprus
• Czech Republic
• Denmark
• Djibouti
• Dominica
• Dominican Republic
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Estonia
• Ethiopia
• Falkland Islands
• Faroe Islands
• Fiji
• Finland
• France
• French Guiana
• French Polynesia
• Gabon
• Gambia
• Georgia
• Germany
• Ghana
• Gibraltar
• Greece
• Greenland
• Grenada
• Guadeloupe
• Guam
• Guatemala
• Guernsey
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Honduras
• Hong Kong SAR China
• Hungary
• Iceland
• India
• Indonesia
• Iran
• Iraq
• Ireland
• Isle of Man
• Israel
• Italy
• Jamaica
• Japan
• Jersey
• Jordan
• Kazakhstan
• Kenya
• Kiribati
• Kuwait
• Kyrgyzstan
• Laos
• Latvia
• Lebanon
• Lesotho
• Liberia
• Libya
• Liechtenstein
• Lithuania
• Macau SAR China
• Macedonia
• Madagascar
• Malawi
• Malaysia
• Maldives
• Mali
• Malta
• Martinique
• Mauritania
• Mauritius
• Mexico
• Micronesia
• Moldova
• Monaco
• Mongolia
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Myanmar
• Namibia
• Nauru
• Nepal
• Netherlands
• Netherlands Antilles
• New Caledonia
• New Zealand
• Nicaragua
• Niger
• Nigeria
• Niue
• North Korea
• Norway
• Oman
• Pakistan
• Palau
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Pitcairn Islands
• Poland
• Portugal
• Qatar
• Réunion
• Romania
• Rwanda
• Saint Helena
• Saint Kitts and Nevis
• Saint Lucia
• Saint Pierre and Miquelon
• Samoa
• San Marino
• São Tomé and Príncipe
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Sierra Leone
• Singapore
• Slovakia
• Slovenia
• Solomon Islands
• Somalia
• South Africa
• South Georgia South Sandwich Islands
• South Korea
• Spain
• Sri Lanka
• St. Vincent Grenadines
• Sudan
• Suriname
• Swaziland
• Sweden
• Switzerland
• Syria
• Taiwan
• Tajikistan
• Tanzania
• Thailand
• Togo
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkey
• Turkmenistan
• Turks and Caicos Islands
• Tuvalu
• Uganda
• United Arab Emirates
• United Kingdom
• Uruguay
• Uzbekistan
• Vanuatu
• Venezuela
• Vietnam
• Yemen
• Zambia

We offer free standard DHL shipping on International orders over $50, and $150 for *Australia. Orders will arrive at your door in 2-10 business days. Mott & Bow, Inc. will not be responsible for any duties, taxes, or customs fees associated with the destination country. The buyer is accountable for any and all fees, taxes, duties collected by the destination country.

Note: Mott & Bow will not be held responsible for delays caused by weather conditions and/or customs clearance.

Returns

Mott & Bow Inc. will issue a refund only after receiving the return. Shipping (round trip) and any other fee (e.g. duties & taxes) will be deducted from the refund's total. Items must return in pristine conditions (unworn, undamaged, and unwashed). Returns need to be sent out within 45 days of ordering to the following address:

Mott & Bow, Inc
785 County Road CB Neenah
WI 54956, United States

You’ll receive an email notification once we have received your order back in our warehouse, if no discrepancy is found, your refund will be processed within the next 3 business days. We will issue a refund for the price of goods purchased (changes in currency during the return period will not be reimbursed). We cannot issue a refund or store credit for shipping costs nor for duties & taxes. For full refund requests, a $5 restocking fee will be deducted to the refund amount (restocking fee is waived from returns made for store credit).

Mott & Bow, Inc. will not be able to process a refund if an order arrives at the destination country and it is undeliverable for the following reasons:

- The buyer rejects the package.
- The buyer refuses to pay customs fees assessed by the destination country.
- The buyer is not present upon delivery.
- No attempt is made by the destination country to deliver the package.
- Incorrect shipping address inputted at the moment of placing the order.

Disclosure

• Minimum purchase amount on offers does not include taxes or shipping costs.
• If a package is undeliverable because of any incomplete or erroneous destination information, the cost associated for resending the package will be billed to the customer.
• We can’t modify, change, or intercept a package to alter a delivery once an order has been placed. Nevertheless, if you see a mistake in the order email us at help@mottandbow.com as soon as possible to see if we can fix it.