Orders & Shipping
Where's my package?
For all shipped packages, we send the tracking number in an email. If you want to attempt to change the address or simply learn the status of your order you can contact the carrier with your tracking info. U.S. Postal Service: 1-800-222-1811 UPS: 1-800-742-5877
What if I need to change or cancel my order?
Orders can be modified/canceled for up to thirty minutes after they are placed; however, it's not guaranteed outside business hours (9 am - 6 pm EST). Email us as soon as possible to request any changes. We advise that you do not place another order until you’ve received a confirmation from us.
How long will it take to get my order?
With standard shipping, orders take between 3-7 business days to reach your door.
What countries do you ship to?
Antigua and Barbuda
Bosnia and Herzegovina
British Indian Ocean Territory
Central African Republic
Hong Kong SAR China
Isle of Man
Macau SAR China
Papua New Guinea
Saint Kitts and Nevis
Saint Pierre and Miquelon
São Tomé and Príncipe
South Georgia South Sandwich Islands
St. Vincent Grenadines
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
Returns & Exchanges
Can I exchange my order if the jeans don't fit well?
Definitely! Instructions are included in your package.
How long will it take my refund to be completed?
You can expect your refund to be processed within 15 business days from the day you send the package back to us.
How long will it take for my exchange to be sent?
We will process and send out your new order within five business days from the date it was requested. Once we ship, it will take 3-7 business days to get to your door.
How do I request a refund?
Simply go to our returns page and follow the instructions included in your package.
Where should my return be mailed?
Instructions are included in every shipment and the address is already printed on the pre-paid return label. If your return label & instructions have been misplaced, the address is: “Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”
Is 'restocking fee' charged for each returned item or just once for the whole order?
It’s charged once for the whole order and only when all items are returned. The restocking fee is waived from returns made for store credit.
Why was my refund short?
We do not refund the cost of shipping. If all items were returned for a refund, a $5.00 restocking fee was charged.
Why is my order not showing up on the return site?
If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us at email@example.com.
Do you have a store to visit?
No, all of our jeans are exclusively sold on our website. This is how we keep prices fair!
Are your prices in USD?
All listed prices are in USD.
Will my jeans stretch/shrink?
Like all premium denim, our jeans will give in about half a size with use and will return to their original form after wash. We recommend using our free Home Try-on Program and keeping the pair that fits snug at first so it gives in nicely with wear.
How do I take care of my jeans?
For best care, wash your jeans inside-out in cold water and hang to dry.
How do your sizes compare to other jean companies?
We use standard sizing. If you’re undecided, take advantage of our free Home Try-on Program. We recommend going a size down for the try-on pair and keeping the pair that fits snug at first (premium jeans give in about half a size with wear).
What happens when you sell out on a style?
Our products are handmade in limited batches. Our facility is constantly working hard on reproducing current styles and creating new products. If you want to keep updated regarding re-stocks and new releases, subscribe here to receive our newsletters.
Free Shipping on Orders Over $150:
Enjoy quick & free domestic shipping on orders over $150.
Orders under $150:
Domestic ground shipping is $7 for orders under $150. Orders take between 3-7 business days to reach your door.
2 Day Shipping / Next Day Air
In stock orders placed by 1:00 pm EST on a business day will most likely ship that same day, however, it is not guaranteed.
Returns & Exchanges (USA)
We have a 30-day return policy on unworn/undamaged/unwashed items. You can either exchange your return for a different item(s) or get a refund on the merchandise purchased. You can only submit one exchange request per original order.
A prepaid return label is inside every original order. Please follow the instructions inside the order to request a refund or exchange. You can expect your refund to be processed within 15 business days from the day you send the package back to us. For full refund requests, a $5 restocking fee will be deducted from the refund amount. We cannot refund or give store credit for the cost of shipping. Final purchased amount must remain over $150 to qualify for free shipping.
We will process and send out your new order within five business days from the date it was requested. Once shipped, it will take 3-7 business days to get to your door. For exchanges, we can only cover the cost of shipping on one exchange. The return must be postmarked within two business days of submitting the exchange request online. If you do not return the product(s) or you return them in a worn/damaged/washed condition, we will need to charge the full price for each outstanding item via the original payment method on file.
Discrepancy in Return/Exchange Request Disclaimer:
If there is a discrepancy in your digital refund/exchange request compared to what we actually receive, our customer experience team will contact you.
If you return a worn/damaged/washed product and want it back, the cost to return that product is $20.
To place an International order, please click here or toggle to the International flag on the top right corner of the header bar. We are currently shipping to the following countries:
- American Samoa
- Antigua and Barbuda
- Bosnia and Herzegovina
- British Indian Ocean Territory
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos Islands
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Côte d’Ivoire
- Czech Republic
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands
- Faroe Islands
- French Guiana
- French Polynesia
- Hong Kong SAR China
- Isle of Man
- Macau SAR China
- Netherlands Antilles
- New Caledonia
- New Zealand
- North Korea
- Papua New Guinea
- Pitcairn Islands
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- San Marino
- São Tomé and Príncipe
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- South Georgia South Sandwich Islands
- South Korea
- Sri Lanka
- St. Vincent Grenadines
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- United Kingdom
We offer free standard DHL shipping on International orders over $50. Orders will arrive at your door in 2-10 business days. Mott & Bow, Inc. will not be responsible for any duties, taxes, or customs fees associated with the destination country. The buyer is accountable for any and all fees, taxes, duties collected by the destination country.
Note: Mott & Bow will not be held responsible for delays caused by weather conditions and/or customs clearance.
Mott & Bow Inc. will issue a refund only after receiving the return. Shipping (round trip) and any other fee (e.g. duties & taxes) will be deducted from the refund's total. Items must return in pristine conditions (unworn, undamaged, and unwashed). Returns need to be sent out within 45 days of ordering to the following address:
Mott & Bow, Inc
785 County Road CB Neenah
WI 54956, United States
You’ll receive an email notification once we have received your order back in our warehouse, if no discrepancy is found, your refund will be processed within the next 3 business days. We will issue a refund for the price of goods purchased (changes in currency during the return period will not be reimbursed). We cannot issue a refund or store credit for shipping costs nor for duties & taxes. For full refund requests, a $5 restocking fee will be deducted to the refund amount (restocking fee is waived from returns made for store credit).
Mott & Bow, Inc. will not be able to process a refund if an order arrives at the destination country and it is undeliverable for the following reasons:
- The buyer rejects the package.
- The buyer refuses to pay customs fees assessed by the destination country.
- The buyer is not present upon delivery.
- No attempt is made by the destination country to deliver the package.
- Incorrect shipping address inputted at the moment of placing the order.
- Minimum purchase amount on offers does not include taxes or shipping costs.
- If a package is undeliverable because of any incomplete or erroneous destination information, the cost associated for resending the package will be billed to the customer.
- We can’t modify, change, or intercept a package to alter a delivery once an order has been placed. Nevertheless, if you see a mistake in the order email us at firstname.lastname@example.org as soon as possible to see if we can fix it.