Returns & Exchanges
Can I exchange my order?
Definitely! As long as you do it 30 days from placing the original order and the item you are sending back has not been used and is in pristine condition.
How long will it take my refund to be completed?
Refunds are processed immediately if dropped off at a Happy Returns location; you should receive your Mott & Bow gift card in your inbox a maximum of 5 business days after drop off. For mail-in returns using prepaid labels, you can expect your refund to be processed within 15 business days, starting from the day we receive the package back at our facility.
There is a $9 processing fee per return (not per item) for mail-in returns, and a $5 processing fee per return (not per item) when done through a Happy Returns location.
How long will it take for my exchange to be sent?
We will process and send out your new order within five business days from the date it was requested. Once we ship, it will take 3-7 business days to get to your door.
How do I request a refund?
Visit our returns page and follow the instructions to process your refund.
Where should I mail the products I want to return?
You can drop off the products you’d like to return at your nearest Happy Returns location, or send them back to us by mail.
Is the restocking fee charged per return, or per returned item?
For mail-in returns there is a $9 processing fee per return, and with Happy Returns Bar there is a $5 processing fee per return.
Why was my refund short?
We do not refund the cost of shipping. There’s a processing fee per return ($5 for Happy Returns, and $9 for mail-in returns).
Why is my order not showing up on the return site?
If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us at email@example.com.
Orders & Shipping
Where's my package?
For all shipped packages, we send the tracking number in an email. If you want to attempt to change the address or simply learn the status of your order you can contact the carrier with your tracking info. U.S. Postal Service: 1-800-222-1811 UPS: 1-800-742-5877
What if I need to change or cancel my order?
Orders can be modified/canceled for up to thirty minutes after they are placed; however, it's not guaranteed outside business hours (9 am - 6 pm EST). Email us as soon as possible to request any changes. We advise that you do not place another order until you’ve received a confirmation from us.
How long will it take to get my order?
With standard shipping, orders take between 3-7 business days to reach your door.
What countries do you ship to?
Antigua and Barbuda
Bosnia and Herzegovina
British Indian Ocean Territory
Central African Republic
Hong Kong SAR China
Isle of Man
Macau SAR China
Papua New Guinea
Saint Kitts and Nevis
Saint Pierre and Miquelon
São Tomé and Príncipe
South Georgia South Sandwich Islands
St. Vincent Grenadines
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
Do you have a store to visit?
No, all of our jeans are exclusively sold on our website. This is how we keep prices fair!
Are your prices in USD?
All listed prices are in USD.
Will my jeans stretch/shrink?
Like all premium denim, our jeans will give in about half a size with use and will return to their original form after wash.
How do I take care of my jeans?
For best care, wash your jeans inside-out in cold water and hang to dry.
How do your sizes compare to other jean companies?
We use standard sizing. If you’re undecided, we recommend going a size down (premium jeans give in about half a size with wear).
What happens when you sell out on a style?
Our products are handmade in limited batches. Our facility is constantly working hard on reproducing current styles and creating new products. If you want to keep updated regarding re-stocks and new releases, subscribe here to receive our newsletters.