ORDERS & SHIPPING
Where's my package?
For all shipped packages, we send the tracking number in an email.
If you want to attempt to change the address or simply learn the status
of your order you can contact the carrier with your tracking info.
U.S. Postal Service: 1-800-222-1811
What if I need to change or cancel my order?
Orders can be modified/canceled for up to thirty minutes after they are placed; however, it's not guaranteed outside business hours (9 am - 6 pm EST). Email us as soon as possible to request any changes. We advise that you do not place another order until you’ve received a confirmation from us.
How long will it take to get my order?
With standard shipping, orders take between 3-7 business days to reach your door.
What countries do you ship to?
- American Samoa
- Antigua and Barbuda
- Bosnia and Herzegovina
- British Indian Ocean Territory
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos Islands
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Côte d’Ivoire
- Czech Republic
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands
- Faroe Islands
- French Guiana
- French Polynesia
- Hong Kong SAR China
- Isle of Man
- Macau SAR China
- Netherlands Antilles
- New Caledonia
- New Zealand
- North Korea
- Papua New Guinea
- Pitcairn Islands
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- San Marino
- São Tomé and Príncipe
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- South Georgia South Sandwich Islands
- South Korea
- Sri Lanka
- St. Vincent Grenadines
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- United Kingdom
RETURNS & EXCHANGES
Can I exchange my order if the jeans don’t fit well?
Definitely! Instructions are included in your package.
How long will it take my refund to be completed?
You can expect your refund to be processed within 15 business days from the day you send the package back to us.
How long will it take for my exchange to be sent?
We will process and send out your new order within five business days from the date it was requested. Once we ship, it will take 3-7 business days to get to your door.
How do I request a refund?
Simply go to our returns page and follow the instructions included in your package.
Where should my return be mailed?
Instructions are included in every shipment and the address is already printed on
the pre-paid return label. If your return label & instructions have been misplaced,
the address is:
“Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”
Is 'restocking fee' charged for each returned item or just once for the whole order?
It’s charged once for the whole order and only when all items are returned. The restocking fee is waived from returns made for store credit.
Why was my refund short?
We do not refund the cost of shipping. If all items were returned for a refund, a $5.00 restocking fee was charged.
Why is my order not showing up on the return site?
If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us at firstname.lastname@example.org.
HOME TRY-ON & EVERYTHING ELSE
How do I send back my try-on size?
If you are only sending back a try-on pair(s), simply follow the instructions included in your package and use the pre-paid return label provided.
Where should I mail my try-on pair?
Instructions are included in every shipment and the address is already printed on the pre-paid return label. If your return label & instructions have been misplaced the address is: “Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”
Why do some styles not have a try-on option?
When a style has high demand and limited stock we cannot offer a try-on size for it.
Do you have a store to visit?
No, all of our jeans are exclusively sold on our website. This is how we keep prices fair!
Are your prices in USD?
All listed prices are in USD.
Will my jeans stretch/shrink?
Like all premium denim, our jeans will give in about half a size with use and will return to their original form after wash. We recommend using our free Home Try-on Program and keeping the pair that fits snug at first so it gives in nicely with wear.
How do I take care of my jeans?
For best care, wash your jeans inside-out in cold water and hang to dry.
How do your sizes compare to other jean companies?
We use standard sizing. If you’re undecided, take advantage of our free Home Try-on Program. We recommend going a size down for the try-on pair and keeping the pair that fits snug at first (premium jeans give in about half a size with wear).
What happens when you sell out on a style?
Our products are handmade in limited batches. Our facility is constantly working hard on reproducing current styles and creating new products. If you want to keep updated regarding re-stocks and new releases, subscribe here to receive our newsletters.