Returns and Exchanges
Can I exchange my order?
Definitely! As long as you do it 30 days from placing the original order and the item you are sending back has not been used and is in pristine condition.
How long will it take my refund to be completed?
Refunds are processed immediately if dropped off at a Happy Returns location; you should receive your Mott & Bow gift card in your inbox a maximum of 5 business days after drop off. For mail-in returns using prepaid labels, you can expect your refund to be processed within 15 business days, starting from the day we receive the package back at our facility.
There is a $9 processing fee per return (not per item) for mail-in returns, and a $5 processing fee per return (not per item) when done through a Happy Returns location.
How long will it take for my exchange to be sent?
We will process and send out your new order within five business days from the date it was requested. Once we ship, it will take 3-7 business days to get to your door.
How do I request a refund?
Visit our returns page and follow the instructions to process your refund.
Where should I mail the products I want to return?
You can drop off the products you’d like to return at your nearest Happy Returns location, or send them back to us by mail.
Is the restocking fee charged per return, or per returned item?
For mail-in returns there is a $9 processing fee per return, and with Happy Returns Bar there is a $5 processing fee per return.
Why was my refund short?
We do not refund the cost of shipping. There’s a processing fee per return ($5 for Happy Returns, and $9 for mail-in returns).
Why is my order not showing up on the return site?
If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us at help@mottandbow.com.
Orders and Shipping
Where's my package?
For all shipped packages, we send the tracking number in an email. If you want to attempt to change the address or simply learn the status of your order you can contact the carrier with your tracking info. U.S. Postal Service: 1-800-222-1811 UPS: 1-800-742-5877
What if I need to change or cancel my order?
Orders can be modified/canceled for up to thirty minutes after they are placed; however, it's not guaranteed outside business hours (9 am - 6 pm EST). Email us as soon as possible to request any changes. We advise that you do not place another order until you’ve received a confirmation from us.
How long will it take to get my order?
With standard shipping, orders take between 3-7 business days to reach your door.
What countries do you ship to?
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo-Brazzaville
Congo-Kinshasa
Cook Islands
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong SAR China
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Macau SAR China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
North Korea
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Qatar
Réunion
Romania
Russia
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia South Sandwich Islands
South Korea
Spain
Sri Lanka
St. Vincent Grenadines
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Yemen
Zambia
What happens if incorrect address information prevents package delivery?
If a package is undeliverable because of any incomplete or erroneous destination information, the carrier cost will be billed to the customer.
Everything Else
Do you have a store to visit?
No, all of our jeans are exclusively sold on our website. This is how we keep prices fair!
Are your prices in USD?
All listed prices are in USD.
Will my jeans stretch/shrink?
Like all premium denim, our jeans will give in about half a size with use and will return to their original form after wash.
How do I take care of my jeans?
For best care, wash your jeans inside-out in cold water and hang to dry.
How do your sizes compare to other jean companies?
We use standard sizing. If you’re undecided, we recommend going a size down (premium jeans give in about half a size with wear).
What happens when you sell out on a style?
Our products are handmade in limited batches. Our facility is constantly working hard on reproducing current styles and creating new products. If you want to keep updated regarding re-stocks and new releases, subscribe here to receive our newsletters.