ORDERS & SHIPPING
Where's my package?
For all shipped packages, we send the tracking number in an email.
If you want to attempt to change the address or simply learn the status
of your order you can contact the carrier with your tracking info.
U.S. Postal Service: 1-800-222-1811
What if I need to change my address?
Once an order is shipped we cannot change the mailing address.
(You can attempt to contact the carrier.) Orders are cancelable
for up to an hour after they are placed. Email us as soon as possible
to request a cancellation and we advise that you do not place another
order until you’ve received confirmation from us.
How long will it take to get my order?
With standard shipping, orders take between 3-7 business days to reach your door.
What countries do you ship to?
- Hong Kong
- Saudi Arabia
- United Arab Emirates
- United Kingdom
RETURNS & EXCHANGES
Can I exchange my order if the jeans don’t fit well?
Definitely! Instructions are included in your package.
How long will it take my refund to be completed?
You can expect your refund to be processed within 15 business days from the day you send the package back to us.
How long will it take for my exchange to be sent?
Once we receive and inspect your returned items you will receive a confirmation email. We will then process and send out your new order within three business days from that date. Once we ship, it will take 3-7 business days to get to your door.
How do I request a refund?
Simply go to our returns page and follow the instructions included in your package.
Where should my return be mailed?
Instructions are included in every shipment and the address is already printed on
the pre-paid return label. If your return label & instructions have been misplaced
the address is:
“Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”
Is 'restocking fee' charged for each returned item or just once for the whole order?
It’s charged once on the whole order, if and only if the entire order is returned.
Why was my refund short?
We do not refund the cost of shipping. If no items in your order were kept a $5.00 restocking fee was charged.
Why is my order not showing up on the return site?
If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us.
HOME TRY-ON & EVERYTHING ELSE
How do I send back my try-on size?
If you are only sending back a try-on pair(s), simply follow the instructions included in your package and use the pre-paid return label provided.
Where should I mail my try-on pair?
Instructions are included in every shipment and the address is already printed on the pre-paid return label. If your return label & instructions have been misplaced the address is: “Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”
Why do some styles not have a try-on option?
When a style has high demand and limited stock we cannot offer a try-on size for it.
Do you have a store to visit?
All of our jeans are exclusively sold on our website. This is how we keep prices fair!
Are your prices in USD?
All listed prices are in USD.
Do you have 30’’ inseam length for men’s jeans?
We’ve started introducing select styles with 30” inseam for men’s jeans in July 2016. Use our size filter in the category page to easily select those styles.
Will my jeans shrink?
Like any other premium jean you’ve worn before our denim will give in slightly with use and will return to it’s original form after wash.
How do your sizes compare to other jean companies?
We use standard sizing. See our fit guide for more information. If you’re undecided take advantage of our home try-on program.
What happens when you sell out on a style?
Each jean is handmade in limited batches. Our facility is constantly hard at work reproducing current styles and creating new products. Subscribe to our emails and we will keep you update regarding re-stocks and new product offerings.